Terms - Website Terms and Conditions



On All Orders To The UK Mainland

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Terms and Conditions

 

These terms and conditions apply to all transactions made on www.lifestyleplay.co.uk website. Please note that these terms and conditions are subject to change without notification to you.

 

 

Order Confirmation:

 

Once we have received your order it will be confirmed by e-mail or telephone. We will arrange a delivery date and answer any questions you may have. The price you pay for your goods is the price that is displayed on the website at the time of your order.

 

Dispatch Policy:

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched ASAP and we always aim to deliver within the timescale stated in your product description. If we are unable to dispatch your order within this time scale, we will contact you by e-mail with an estimated delivery date and offer you the option of cancelling the order.

 

Prices and Tax:

The price shown for the goods includes postage and packing unless specifically stated. The free postage and packing costs are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order. The price you pay includes all taxes.

 

Cancellation and Returns:

If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods. The information on how to cancel together with the postal details of where to return the goods will be sent with your order. Please send an e-mail to us before you return goods, telling us that you are returning the goods and why.

Goods ordered from our website should arrive with you in a timely fashion and should be of satisfactory condition, as described and fit for purpose. All goods are subject to availability. Occasionally if we are out of stock of a spares item we will inform you and in some cases supply you with an equivalent item at no extra cost. Pool Tables and other large amusement machines are made to order and supplied individually by our manufacturers and can take on average 2/3 weeks to supply whereas in-stock spares items are normally supplied within 2/3 days or earlier.

Orders can be cancelled in writing prior to despatch however we shall not be bound to accept an order cancellation if we have ordered a bespoke product such as a pool table or branded cloth on your behalf. We will consider each request on its merits.

(Subject to paragraph 2.2) You can cancel your order within 7 days of receipt of the goods (commencing on the day after receipt ) provided written confirmation of your intention to return the goods has been received by us and the return mutually agreed . Goods should be returned to us within 14 days of any such agreement. We will refund the original amount of the goods in full within 30 days of receipt at our premises provided they are received back in the original packing and undamaged. The cost of returning goods that are undamaged fit for purpose, of satisfactory quality and as described shall be borne by the buyer. We reserve the right to reject your claim for a refund if the returned goods arrive back damaged or have been altered or used in any way.

Cancellation and return does not apply to Pool Tables as they are made to order in bespoke woods or cloth. These items are non refundable. Your statutory rights do however apply if the goods are received in faulty condition. See paragraph 2.5

All goods must be checked on arrival and any faults or defects must be reported to us in writing within 7 days of the date of receipt. All reports of faulty or damaged goods with genuine defects will be rectified or exchanged at the cost of the seller.

Colours:

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

 

 

Product Guarantee:

 

All our products come with a 12 month guarantee against manufacturing faults.

 

Confidentiality:

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act. Please see our PRIVACY section on the site.

 

Indemnity:

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

 

Jurisdiction:

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

 

Consumer Rights:

None of the above Terms and Conditions affects your statutory consumer rights.



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